Messaging and email

Transactional Email

Reliable delivery of receipts, confirmations, OTPs and alerts.

Transactional Email software product

Overview

Transactional Email delivers the messages your software sends because something happened: a booking confirmation, an invoice, a receipt, a password or OTP, an alert to staff. We connect your software to a mail provider you approve and set up your domain so that those emails reach the inbox.

  • Receipts and confirmations
  • Domain authentication
  • Queue and retries
  • Delivery logs

Features and modules

What Transactional Email includes.

Provider connection

Your software sends through a mail provider you approve.

Domain authentication

SPF, DKIM and DMARC set up for your sending domain.

Templates

Branded, responsive templates for the messages you send.

Queue and retries

Messages are queued and retried, so a provider outage does not lose them.

Delivery logs

A record of what was sent, to whom and what happened.

How it works

A typical flow.

  1. We list the emails your software needs to send

  2. We set up the sending domain and provider

  3. We build the templates and connect them to events

  4. We test inbox delivery and go live

What you provide

We handle the integration. These are the accounts and approvals that sit in your business name.

  • A sending domain you control (access to DNS settings)
  • An account with a mail provider, which we help you choose
  • Your logo and brand colours for the templates

FAQs

Questions about Transactional Email

What is the difference between transactional and promotional email?

Transactional email is triggered by an action, such as a receipt or an OTP. Promotional email is a campaign sent to a list. They are sent and managed differently.

Can it be added to your products?

Yes. It can be connected to our products or to your own software as part of a project.

Talk to us about Transactional Email

Request a demo and we will confirm what this service involves for your system.