Send booking, order and alert messages on WhatsApp from your software.
WhatsApp Integration connects your software to the WhatsApp Business Platform, so customers get confirmations, reminders and updates in the app they already use. We set up the connection, the message templates and the triggers inside your product.
What WhatsApp Integration includes.
Notification templates prepared for approval by WhatsApp, such as confirmations, reminders and status updates.
Messages sent automatically when something happens in your software, for example a booking, an order or a payment.
Customer replies reach your team, and your team can answer from a shared inbox where required.
Consent captured and respected, with opt-out handled.
Sent, delivered and read status recorded against each message where WhatsApp provides it.
A typical flow.
We agree the messages and the events that trigger them
We register the templates and connect your WhatsApp Business account
We connect the triggers to your software
We test end to end and go live
We handle the integration. These are the accounts and approvals that sit in your business name.
FAQs
Yes. WhatsApp requires that customers opt in, and the integration records and respects consent.
Yes. It can be connected to any of our products or to your own software as part of a project.
Related
OTP login and verification by SMS, with expiry, resend limits and attempt locking, set up for India's DLT rules.
Delivery of system emails such as receipts, confirmations and alerts, with domain authentication and delivery logs.
Checkout, verification, payment confirmation and refunds with Razorpay, already used in our products, or another Indian gateway such as PayU, Cashfree, CCAvenue or PhonePe.
Request a demo and we will confirm what this service involves for your system.
